SHIPPING & RETURNS
|Shipping||Delivery Time||Shipping Cost||Return Cost|
|Sweden||3-5 business days||Free Shipping||(1) Free Return|
|European Unionen||3-7 business days||Free Shipping||At Your Own Cost|
|Rest Of The World||2-7 business days||Calculated At Checkout||At Your Own Cost|
All items will be delivered via Swedish PostNord or DHL. Once your order is dispatched (within 24-48 hours from order was placed), you will receive an email with tracking information.
All international shipping will be calculated at check-out. Express Delivery are available as alternative for some destinations.
VAT 25% is included in alla European Unionen prices. For customers outside the European Unionen, vat/taxes is instead charged by customers agencies when your package reaches your country.
We accept return for items received within 30 DAYS from your order ship date. Drop your return off at your local postal service, DHL or PostNord. We will refund the money to the same account you used to purchase. Confirmation will be sent by email.
(1)Free return within Sweden. Return from outside Sweden? You will have to pay for the return cost. Any duties/taxes paid are non-refundable for return from outside Europe.
Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep your tracking number on file.
REFUND SALE ITEM/S
We are unable to offer refund on sales item, unless faulty. However if you are returning the item, we will provide you with a gift certificate.
The item/s must be unused - in original packaging with labels and hygiene stickers intact. Free from any scent of perfume or washing powder. If conditions is not met, we will deduct the damage cost from your refund.
Please contact us for exchanges to check availability. We may not offer exchanges due to limited edition collections, but sometimes we are able to make it happen.
HOW TO MAKE A RETURN
- FILL OUT A RETURN FORM (download here)
- REPACK ITEM(S) WITH THE RETURN FORM
- ATTACH THE SHIPPING LABEL
- MARK PACKAGE WITH "RETURN GOODS"
- SUBMIT TO POST OFFICE
SEND YOUR RETURN GOODS TO OUR WAREHOUSEExpresspack Sweden AB
Att: Avalyn & Lulu AB
Vevgatan 1, Port 1