Shipping & Returns
We ship worldwide from our warehouse in Sweden. Free shipping within Europe for orders above €100. Please note: There may some delays in delivery due to Covid-19 restrictions depending on the area.
| DHL Express | Delivery Time | Shipping Rate | Free Shipping | 30 Days Returns |
| Sweden | 3-5 days | 100 kr | > 1000 kr | Free return |
| European Union | 2-4 days | ~ €15 | > €100 | At your own cost |
| UK, CH, NO | 2-4 days | ~ €25 | > €100 | At your own cost |
| International | 2-4 days | ~ €25 | > $240 | At your own cost |
Once your order is dispatched (within 1-3 days from the order was placed), you will receive an email with tracking information.
Up to VAT 25% is included in all European Union prices. Your local percentage of VAT will be presented before submitting the purchase. For customers outside the European Union, vat/taxes are instead charged by customs agencies when your package reaches your country.
RETURN POLICY
We accept returns for items received within 30 DAYS from your order ship date. Drop your return off at your local postal service of your own choice. We will refund the money to the same account you used to purchase as soon as the return-package has been processed at our warehouse. Confirmation will be sent by email.
The item/s must be unused - in original packaging with labels and hygiene stickers intact. Free from any scent of perfume or washing powder. If conditions is not met, we will deduct the damage cost from your refund.
RETURN COST
(1) Free return within Sweden.
Return from outside Sweden? You will have to pay for the return cost from your choice of shipping company. Any duties/taxes paid are non-refundable for return from outside Europe.
Want to use our pre-paid return label? We will deduct a return cost of ~ €12 from the total refund amount. Request a pre-paid return label via email: contact@avalynandlulu.com
Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep your tracking number on file.
REFUND SALE ITEM/S
We are unable to offer refund on sales item, unless faulty.
EXCHANGES
Please contact us for exchanges to check availability. We may not offer exchanges due to limited edition collections, but sometimes we are able to make it happen.
HOW TO MAKE A RETURN
- FILL OUT A RETURN FORM (download here)
- REPACK ITEM(S) WITH THE RETURN FORM
- ATTACH THE SHIPPING LABEL
- MARK PACKAGE WITH "RETURN GOODS"
- SUBMIT TO POST OFFICE
SEND YOUR RETURN GOODS TO OUR WAREHOUSE
Expresspack Sweden ABAtt: Avalyn & Lulu AB
Vevgatan 1, Port 1
50464 Borås