SHIPPING & RETURNS – A V A L Y N & L U L U

SHIPPING & RETURNS

Shipping Delivery Time Shipping Cost Return Cost
Sweden 3-5 business days Free Shipping (1) Free Return
European Unionen 3-7 business days Free Shipping  At Your Own Cost
Rest Of The World 2-7 business days Calculated At Checkout At Your Own Cost


All items will be delivered via Swedish PostNord or DHL. Once your order is dispatched (within 24-48 hours from order was placed), you will receive an email with tracking information. 


All international shipping will be calculated at check-out. Express Delivery are available as alternative for some destinations. 


VAT 25% is included in alla European Unionen prices. For customers outside the European Unionen, vat/taxes is instead charged by customers agencies when your package reaches your country. 

RETURN POLICY

We accept return for items received within 30 DAYS from your order ship date. Drop your return off at your local postal service, DHL or PostNord. We will refund the money to the same account you used to purchase. Confirmation will be sent by email.

RETURN COST

(1)Free return within Sweden. Return from outside Sweden? You will have to pay for the return cost. Any duties/taxes paid are non-refundable for return from outside Europe.

Returns lost or damaged in transit are the responsibility of the customer, so be sure to keep your tracking number on file.

REFUND SALE ITEM/S

We are unable to offer refund on sales item, unless faulty. However if you are returning the item, we will provide you with a gift certificate.

CONDITIONS

The item/s must be unused - in original packaging with labels and hygiene stickers intact. Free from any scent of perfume or washing powder. If conditions is not met, we will deduct the damage cost from your refund.

EXCHANGES

Please contact us for exchanges to check availability. We may not offer exchanges due to limited edition collections, but sometimes we are able to make it happen. 

HOW TO MAKE A RETURN

  1. FILL OUT A RETURN FORM (download here)
  2. REPACK ITEM(S) WITH THE RETURN FORM
  3. ATTACH THE SHIPPING LABEL 
  4. MARK PACKAGE WITH "RETURN GOODS"
  5. SUBMIT TO POST OFFICE

SEND YOUR RETURN GOODS TO OUR WAREHOUSE 

Expresspack Sweden AB
Att: Avalyn & Lulu AB
Vevgatan 1, Port 1
50464 Borås