SHIPPING & RETURNS

 

    Delivery time

    Shipping cost

    Sweden

    3-5 days

    Free shipping

    Europe

    3-7 days

    Free shipping

    International

    5-14 days

    Free shipping

     

    Express delivery is available as an alternative at check-out

    For customers within the European Union, VAT (25%) is included in all prices. For customer outside the European Union, VAT/sales tax is NOT included in the prices. VAT/sales tax is instead charged by customs agencies when your package reaches your country of residence. 

    If a package is undeliverable or not retrieved within specified time, the customer will be held responsible for any return and original shipping charges. Avalyn & Lulu are entitled to charge you a fee of 150 SEK (~€15)

    You have the right to return item/s purchased directly from avalynandlulu.com within 14 days of receiving the item/s for a full refund. Avalyn & Lulu are unable to offer returns/refunds on items on sale, unless faulty.
    The item/s must be unused - in original packaging with labels and hygiene stickers intact - and still in the same, new condition as when received. Any duties and taxes paid are non-refundable for returns from outside Europe. 

    THE RETURN-SHIPPING COSTS ARE PAID BY AVALYN & LULU (WITHIN SWEDEN AND ONE PER ORDER). We do not offer free returns from outside Sweden, MEANING YOU WILL HAVE TO PAY FOR THE RETURN COST YOURSELF.

    Once we have received and registered your returned item/s, we will refund you. It usually takes about 7-15 days before you receive a refund. A confirmation of your return and refund will be sent by email. We will return the money to the same account you used to purchase.

    HOW TO MAKE A RETURN

    1. Fill out a return form
    2. Repack item(s) with the return form
    3. Attach the pre-paid shipping label (Sweden)
    4. Mark package with "return goods"
    5. Submit to post office
    SEND YOUR RETURN GOODS TO OUR WAREHOUSE 
    Avalyn & Lulu AB 
    C/O Morbee AB 
    Grönered 1 
    511 98 Hyssna 
    Sweden