SHIPPING & RETURNS

 

    Delivery time

    Shipping cost

    Sweden

    3-5 days

    Free shipping

    Europe

    3-7 days

    ≈ 3 - 5 €

    International

    5-14 days

    ≈ 5 - 7 €

     

    ALL INTERNATIONAL SHIPPING WILL BE CALCULATED AT CHECK-OUT. EXPRESS DELIVERY ARE AVAILABLE AS AN ALTERNATIVE FOR SOME DESTINATIONS.

    VAT(25%) IS INCLUDED IN ALL EUROPEAN UNIONEN PRICES. FOR CUSTOMER OUTSIDE THE EUROPEAN UNION, VAT/SALES TAX IS NOT INCLUDED IN THE PRICES. VAT/SALES TAX IS INSTEAD CHARGED BY CUSTOMS AGENCIES WHEN YOUR PACKAGE REACHES YOUR COUNTRY OF RESIDENCE. 

    RETURN POLICY

    YOU HAVE 14 DAYS FROM YOUR ORDER SHIP DATE TO DROP YOUR RETURN OFF AT YOUR LOCAL POSTAL SERVICE, DHL OR POSTNORD.

    THE RETURN-SHIPPING COSTS ARE PAID BY AVALYN & LULU (WITHIN SWEDEN AND ONE PER ORDER). WE DO NOT OFFER FREE RETURNS FROM OUTSIDE SWEDEN, MEANING YOU WILL HAVE TO PAY FOR THE RETURN COST YOURSELF.

    AVALYN & LULU ARE UNABLE TO OFFER RETURNS/REFUNDS ON ITEMS ON SALE, UNLESS FAULTY. ANY DUTIES AND TAXES PAID ARE NON-REFUNDABLE FOR RETURNS FROM OUTSIDE EUROPE. 

    THE ITEM/S MUST BE UNUSED - IN ORIGINAL PACKAGING WITH LABELS AND HYGIENE STICKERS INTACT - AND STILL IN THE SAME, NEW CONDITION AS WHEN RECEIVED. 

    ONCE WE HAVE RECEIVED AND REGISTERED YOUR RETURNED ITEM/S, WE WILL REFUND YOU. IT USUALLY TAKES ABOUT 7-15 DAYS BEFORE YOU RECEIVE A REFUND. A CONFIRMATION OF YOUR RETURN AND REFUND WILL BE SENT BY EMAIL. WE WILL RETURN THE MONEY TO THE SAME ACCOUNT YOU USED TO PURCHASE. 

    HOW TO MAKE A RETURN

    1. FILL OUT A RETURN FORM
    2. REPACK ITEM(S) WITH THE RETURN FORM
    3. ATTACH THE PRE-PAID SHIPPING LABEL (SWEDEN)
    4. MARK PACKAGE WITH "RETURN GOODS"
    5. SUBMIT TO POST OFFICE

    SEND YOUR RETURN GOODS TO OUR WAREHOUSE 
    AVALYN & LULU AB 
    C/O MORBEE AB 
    GRÖNERED 1 
    511 98 HYSSNA 
    SWEDEN