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RETURNS

You are entitled to return within 14 days, counted from the date of received package. Avalyn & Lulu are unable to offer returns on items on sale, unless faulty.

 

FOR RETURNS TO BE APPROVED

  • The item/s cannot be returned if it has been used.
  • All original packaging, labels, tags, hygiene stickers must be intact and returned in its original state.
  • Any duties and taxes paid are non-refundable for returns from outside Europe.
EXCHANGES
  • We're unable to process exchanges at the moment due to the limited stocking.
  • If you would like to exchange an item for a different size or colour, please return the original item/s and place a new order. 
HOW TO MAKE A RETURN
  1. Fill out a return form
  2. Repack item with the return form
  3. Attach the pre-paid shipping label (Sweden)
  4. Mark package with "return goods"
  5. Submit to post office
When returning from outside Sweden, shipping is at your own expense. However, if we delivered a faulty item we will refund you the postage. Please remember to send the return by registered mail as you are responsible for the retun until it reaches us.
Please contact us at returns@avalynandlulu.com and state order ID, tracking ID for the return and items you have sent back. 

Do not have your return form? Download it here.

Do not have your pre-paid shipping label? Contact us here.

SEND YOUR RETURN GOODS TO OUR WAREHOUSE 

Avalyn & Lulu AB

C/O Morbee AB

Grönered 1

511 98 Hyssna

Sweden

    REFUND
    • Once we have received and registered your returned item/s, we will refund you. It usually takes about 7-15 days before you receive a refund.
    • A confirmation of your return and refund will be sent by email. 
    • We will return the money to the same account you used to purchase.
    UNCLAIMED PACKAGE
    • If a package is unclaimed you might have to pay a handling fee of 150 SEK (~€15).

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