FOR RETURNS TO BE APPROVED
- The item/s cannot be returned if it has been used.
- All original packaging, labels, tags, hygiene stickers must be intact and returned in its original state.
- Any duties and taxes paid are non-refundable for returns from outside Europe.
- We're unable to process exchanges at the moment due to the limited stocking.
- If you would like to exchange an item for a different size or colour, please return the original item/s and place a new order.
- Fill out a return form
- Repack item with the return form
- Attach the pre-paid shipping label (Sweden)
- Mark package with "return goods"
- Submit to post office
Please contact us at firstname.lastname@example.org and state order ID, tracking ID for the return and items you have sent back.
Do not have your return form? Download it here.
Do not have your pre-paid shipping label? Contact us here.
SEND YOUR RETURN GOODS TO OUR WAREHOUSE
Avalyn & Lulu AB
C/O Morbee AB
511 98 Hyssna
- Once we have received and registered your returned item/s, we will refund you. It usually takes about 7-15 days before you receive a refund.
- A confirmation of your return and refund will be sent by email.
- We will return the money to the same account you used to purchase.
- If a package is unclaimed you might have to pay a handling fee of 150 SEK (~€15).